Returns and refunds.
If something isn't right, tell us and we'll sort it out.
Last updated August 24, 2026
Return window
Unopened, unused items in their original packaging may be returned within 30 days of delivery. Contact us first with your order number so we can issue a return authorization and the return address.
Items we can't take back
For safety and regulatory reasons we cannot accept returns of opened or used consumables, including food, beverages, supplements, personal care, and pet consumables, or of any item past its expiry date. Items sold as clearance or short-dated are final sale and are marked as such on your quote.
Our mistake or damaged in transit
If we shipped the wrong item, the wrong quantity, or the order arrived damaged, report it within 5 business days of receipt with photos. We cover return shipping and replace the goods or refund in full, your choice.
Change of mind
For returns that are not our error, the buyer covers return shipping, and the goods must arrive back in resalable condition. Original shipping charges are not refunded.
Refunds
Once a return is received and inspected, refunds are issued to the original payment method within 10 business days. Business accounts may choose an account credit instead.
Questions
Parkerstrading LLC, 1401 Greengrass Dr, Houston, TX 77008. inquiries@parkerstrade.com or 1-800-329-1617, Monday to Friday, 9am to 5pm CT.